Shipping Policy

The order is expected to be processed and shipped within approximately 2-4 working days (excluding the day of ordering) after the order is placed. Sundays and public holidays are excluded. If there are a large number of orders during holidays or force majeure natural disasters, shipments may be delayed.

 

All local orders will be paid via SF Express, so the shipping fee column on the payment page will be displayed as HK$0. You need to pay the freight to SF Express yourself when picking up the goods. We also offer international shipping, you can refer to our FAQ for more details.

 

After the goods are shipped from the warehouse, the logistics company will deliver the products to the designated address you filled in the order. According to information provided by SF Express, they usually complete delivery within 1-3 working days after collecting the goods. Any delivery dates stated during the ordering process are estimates only and delivery times are not guaranteed by ISLET HK. If your product is delayed, ISLET HK will not be responsible for any delay in delivery for any reason.